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Shipping & Damages

Returns Policy

Returns are not allowed, however product replacement may occur if the buyer follows the following procedure for filing a claim:

1) If the shipping boxes are damaged, the buyer must sign for the packages with a "damaged" remark, or reject the shipment altogether.
2) The damages are found after opening the shipment, the buyer has 48 hours to report such damages to the seller, contact details are listed below in the Damaged Goods Policy.
3) Images must be provided of the damaged goods, unless otherwise instructed by Customer Service via email. Customer service will provide the appropriate submission methods for these images.
4) Allow 2-3 business days for product replacement orders to be processed, unless otherwise instructed by Customer Service.

Damaged Goods Policy

It is the buyers' responsibility to claim any damages during the shipment process either before they sign for the packages with the delivery company, or within 48 hours of signing for the package(s). Please contact our shipment support team at 1-800-517-5704 or email us at immediately if you have any damages so we may proceed.


We can ship to virtually any address in the Lower 48 States.

When you place an order, shipment options will be presented to you in the checkout process, where you can choose the option you would prefer for delivery. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Freight accessorials beyond liftgate delivery are not included in the shipping rates. If a customer needs additional freight accessorials, they must call 1-800-517-5704 to request them, or add their request to the comments section of the order confirmation page. Upon doing so, Picture Frame Factory will review the request and reach out to the customer with possible options.